I’ve been going for over two years and have loved my experience up until this point. Again, I never got a call.It’s a real shame. I called again a few days later and again was told the manager would be in touch. I never got a call back from the manager. The secretary said she would leave a message for the manager but that there most likely wouldn’t be a refund as it was their policy. I called to explain the situation, asking if they could consider my clean record up until then and allow the charge on my card to go to another appointment as I still wanted my wax. I’ve been a customer for over two years and last week was my first missed appointment (on accident, there was a problem with my phone calender reminding me). I highly recommend Destiny! … moreĬritical: Professionalism*WARNING* They charge you for missed appointments, no exceptions. In the past I’ve had all but my legs and arms waxed, but I regularly get Brazilians.
She is friendly, personable, sweet, and funny. Destiny is the fastest and most thorough waxer I’ve ever experienced. A while ago Ashley left and recommended Destiny. I have been waxed by the owner and she is wonderful. I knew she was trying her best and she’s still learning. I didn’t bother asking for a refund, getting her a talking to, etc. My only bad experience was due to being waxed by a new waxer. This business is OVERLY understanding of extenuating life circumstances and my experiences prove it. There was a time I was too late for the appointment and I didn’t get charged for missing it. There was a time my son had COVID and I didn’t get charged. There was a time my baby was sick and I had to cancel. There was one time I missed an appointment and I had no excuse. I’m sorry for the people that claim to have had surprise charges on their accounts, but in seven years I’ve never been charged for anything surprising. I’ve seen 6 waxers since 2015 and I’ve only ever had one bad experience. I’ve been a customer of theirs for many years.
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